1. the act of mediating; intercession

2. an attempt to reconcile disputed matters arising between states, esp by the friendly intervention of a neutral power

3. (Business / Industrial Relations & HR Terms) a method of resolving an industrial dispute whereby a third party consults with those involved and recommends a solution which is not, however, binding on the parties

The arrangements made between banks and their clients are often complex, and multi-layered. Add to this the tougher economic climate and increased bank scrutiny of their clients’ arrangements, and it has led in many cases, to a degree of friction. Such tension is unhelpful and can be detrimental to the success of the business.

Frequently these situations can lead to a complete breakdown of the normal relationship dynamic, which then becomes a serious issue and can absorb enormous amounts of time and resource and in extreme cases lead to complete failure.

For example the issue of swaps has been in the news recently. There has been much speculation that banks may have sold swaps to customers who did not fully understand the nature of the contracts into which they were entering. Many people advocate resorting immediately to legal action. At Hawkmoor Associates we recommend a far more conciliatory approach. We suggest that the first step should be an in-depth analysis of the issue followed by a sensible and non-confrontational conversation with your bank. In most cases your bank will be as keen as you to resolve the issue. Working with them will reap far better and far swifter results than a long drawn out and potentially expensive legal battle. This will also help to preserve the very important relationship that you have with your bank.

At Hawkmoor Associates we can help you by identifying the root cause of the problem and working with you and your bank, or relevant stakeholder, negotiate a mutually acceptable way forward.